WDG cannot guarantee availability to guests without reservations. To schedule an appointment, please book online. Booking is available 24/7 and is self service. We can not book appointments through phone or text.

Please give 48 hours notice to cancel/reschedule to avoid being charged the full cost of your grooming appointment.

A no call/no show will be charged the full amount of the appointment.

If you cancel the day of your appointment, you will be charged the full amount of the service.

If you are more than 15 minutes late, you will be given a grace period of 15 minutes. You will be charged $1/minute after the first 15 minutes up to 30 minutes. After 30 minutes, your appointment will be canceled and you will be charged the full price of your service.

Late Arrivals cause delay and delivering full service may not be an option. Services may be abbreviated.

To cancel/reschedule please text us at 669-600-5411. You will receive a prompt response during business hours.

We do not use phones to communicate with clients during business hours. We lose productivity and compromise salon safety due to excessive cell phone use. You can text us at 669-600-5411. You will receive a prompt response when business hours resume.

Clients who cancel without notice or appropriate notice are charged a fee and will be required to secure future appointments with deposits

For your safety, comfort, and satisfaction, WDG reserves the right to refuse service at our discretion when necessary. More than anything, we want to ensure you have a great experience at our salon and leave happy with the work we do. Please trust the judgement of out trained professionals.

Please arrive on time for your pet’s appointment to ensure that there is enough time to groom your pet and to help keep our schedule for the day on time.

Pets should be picked up within one hour of their scheduled out time (30 minute notification). Pets left at our salon beyond that may have a daycare fee of $25 added to their grooming bill. If you need have your pet longer at the salon arrangements need to be made with us prior to your appt.

We provide easy and flexible checkout with a digital link though our booking platform. We also Accept Cash and Credit Card in person.

Payment for grooming services is due at the time the services are rendered unless prior arrangements have been made. A payment link will be sent to you & payment can be through our software or paid by cash in person.

Our return policy allows for a full refund within 10 days of a purchase so long as the product is unopened, unused, and accompanied with a receipt. Open products are considered contaminated and ineligible for a refund or exchange

WDG does not take aggressive pets or pets who bite for the grooming process. You must inform us if your pet has ever been turned away from another groomer or if they have ever shown signs of aggression such as growling, scratching, snarling or biting. We consider the terms "nipping and snapping" to be biting. California Civil Code 3342 requires you to inform a groomer if your pet has bitten a person before. Withholding this information and your pet bites someone in the salon you will be held liable. If your pet is biting and cannot be calmed or safely groomed you will be called to pick up your pet and the full grooming bill must be paid. WDGwill not be held liable for these types of injuries or for haircuts that are less than satisfactory.

Groomers are prohibited from treating clients with severe skin abnormalities, open wounds, suspected infections, or infestations.

Clients may return when a veterinary medical professional has determined they are eligible for salon services.

New clients and puppies are always exciting and we feel very lucky to have been chosen by you to care for your pet. We will schedule our day to ensure that you have time to go over grooming and care instructions for your pet. It is not necessary to arrive early and doing so causes an interruption in the grooming of another client and can cause their appoint to go late or cause the pet to become too excited to have their groom finished. Please bring a current copy of your pet’s vaccination records.

DHLP-Parvo and Rabies Vaccinations are needed for the protection of your pet. (rabies vaccination isn’t required for puppies under 6 months of age).

We want your puppy's first few visits to be as pleasant as possible and will make every effort to do so. To make sure your puppy learns to enjoy grooming we ask for that you be flexible with the time your puppy is at our salon. Grooming is a new and overwhelming experience and lots of puppies need rest breaks during the grooming process. Clippers can also be overwhelming for your young puppy and they also might not have the patience yet for grooming. This can result in a simpler cut than requested or skipping specific aspects of the requested cut. We feel that it is better for your puppy to gain trust and learn to accept grooming rather than finishing a cut that is making your pet nervous.escription goes here

Allowing a pet’s coat to get matted is not only very uncomfortable, but unhealthy for your pet. Excessive matting can be avoided with regular grooming appointments. We will de-mat your pet (if possible) at $2 per minute (minimum $10) in addition to the regular grooming fee. De-matting will not be done if it causes pet undue stress or pain or if the pet is under a year old. Excessive de-matting is a painful, time-consuming, and costly procedure that can cause extreme discomfort and can aggravate (or cause) skin problems. In the circumstance where your pet cannot have its mats brushed out or the expense is too much, your pet will receive a “shave down” to remove the mats. Under this circumstance, a shave down is the more compassionate or economical way to groom your pet. Mats are constantly pulling the skin of your pet and are always painful. When ears become matted, it is possible for swelling and break-through bleeding to happen, especially from head shaking and around the tips of the ears. Shaving mats can show bruises, scrapes or other health issues that were hidden before. Wild Dog Grooming will not be held liable if this should arise. Shave downs or custom cuts that are outside a basic pet trim or breed standard cut will be discussed and the groomer will perform the cuts to the best of his/her understanding of client’s directions and his/her ability but no other guarantee is made.

Customers (or their agent), agree to hold Wild Dog Grooming, its owners, agents, operators, officers, renters, employees, directors, harmless from any damage, loss, or claim arising from any condition of the undersigned pet(s), either known to Wild Dog Grooming. It is also further understood & agreed the terms of this agreement can change at any time, without notice, & will overwrite all prior signed contracts or releases.

WDG is “Rental Salon Hybrid”. This means that some professionals are employed & others are micro-salon owners renting space. WDG is not responsible for the prices, products, quality of services, hours of operation, accepted forms of payment, contact phone numbers & emails, etc. of renters operating within WDG. Disputes, reviews, and all conversations must be done with your respective groomer, and their sites.

Customers grant Wild Dog Grooming the right and permission to use, reproduce, distribute, and publish any photograph(s), audio, and video recording(s) of my dog(s) at any time during and after the grooming. and I hereby release WDG from any and all liability resulting from such use. I waive any right to any compensation for any of the reproduction, sale, broadcast, and distribution of any photograph(s), audio, and video recording(s) of me and/or my dog(s) at any time during and after the grooming.