BY APPOINTMENT ONLY

WDG cannot guarantee availability to guests without reservations. To schedule an appointment, please book online. Booking is available 24/7 and is self service. We can not book appointments through phone or text.

Please give 48 hours notice to cancel/reschedule to avoid being charged the full cost of your grooming appointment.

A no call/no show will be charged the full amount of the appointment.

If you cancel the day of your appointment, you will be charged the full amount of the service.

If you are more than 15 minutes late, you will be given a grace period of 15 minutes. You will be charged $1/minute after the first 15 minutes up to 30 minutes. After 30 minutes, your appointment will be canceled and you will be charged the full price of your service.

We do not use phones to communicate with clients during business hours. We lose productivity and compromise salon safety due to excessive cell phone use.

If your pet was last groomed 12 weeks ago or longer you may be waitlisted. Appointments wil be prioritized to pets who maintain a 4-6 week grooming schedule.

For your safety, comfort, and satisfaction, WDG reserves the right to refuse service at our discretion when necessary. More than anything, we want to ensure you have a great experience at our salon and leave happy with the work we do. Please trust the judgement of out trained professionals.

Please arrive on time for your pet’s appointment to ensure that there is enough time to groom your pet and to help keep our schedule for the day on time. Our scheduling system relies on the accuracy of pick-ups and drop-offs to be able to accommodate all clients for the day - arriving late can negatively affect all subsequent appointments. You have 45 mins to pick up your pet after your 30 min Pick Up notification has been sent to you. Late pick ups will acrue a $25 day care fee.

Payment for grooming services is due at the time the services are rendered unless prior arrangements have been made. A payment link will be sent to you & payment can be through our software or paid by cash in person.

Our return policy allows for a full refund within 10 days of a purchase so long as the product is unopened, unused, and accompanied with a receipt. Open products are considered contaminated and ineligible for a refund or exchange

WDG does not take aggressive pets or pets who bite for the grooming process. You must inform us if your pet has ever been turned away from another groomer or if they have ever shown signs of aggression such as growling, scratching, snarling or biting. We consider the terms "nipping and snapping" to be biting. California Civil Code 3342 requires you to inform a groomer if your pet has bitten a person before. Withholding this information and your pet bites someone in the salon you will be held liable. If your pet is biting and cannot be calmed or safely groomed you will be called to pick up your pet and the full grooming bill must be paid. If you know your pet becomes upset or is sensitive about a part of the grooming process, for the safety of your pet and us, you must inform us before your appointment date. Knowledge of your pets fear of nail clipping, de-matting, drying, etc. helps us successfully groom your pet and make the experience easier and, in most cases, help your pet overcome this fear. Pets who struggle for aspects of grooming are at greater risk for nicks, quicked nails, or a haircut that isn’t quite perfect looking. We always take great care to ensure your pet is not injured during grooming, but pets who are biting or struggling put themselves at greater risk for this happening. WDG will not be held liable for these types of injuries or for haircuts that are less than satisfactory.